Question 1

How can I verify the authenticity of my Rudraksha?

Accepted Answer

Review the laboratory report supplied with the bead, including its report number, mukhi identification and X-ray result. Visit our Certificate of Authenticity page for the complete verification process.

Question 2

Is Mauhurtika Rudraksha lab certified?

Accepted Answer

Certification details are shown on the relevant product page. Certified pieces are supplied with their applicable laboratory report; a certificate verifies material identity, not spiritual outcomes.

Question 3

How do I choose the right Mukhi Rudraksha?

Accepted Answer

Selection may be based on traditional purpose, personal practice, birth details or guidance from a knowledgeable practitioner. Mauhurtika offers a free consultation and an educational calculator; neither replaces professional medical or financial advice.

Question 4

What does the Mukhi number mean?

Accepted Answer

Mukhi refers to the natural lines or faces running along a Rudraksha seed. Different Mukhi types have distinct traditional associations. Use the Shop Rudraksha menu to explore the available types and their product details.

Question 5

Are Mauhurtika Rudraksha sourced from Nepal or Indonesia?

Accepted Answer

The catalogue includes Rudraksha from Nepal and Indonesia. The stated origin is shown on each applicable product page, so check that listing before purchase.

Question 6

What is Pran-Pratishtha or energisation?

Accepted Answer

Pran-Pratishtha is a traditional consecration practice performed before dispatch where stated. It is a matter of faith and spiritual tradition; no guaranteed outcome is promised.

Question 7

How should I wear and care for my Rudraksha?

Accepted Answer

Follow the guidance supplied with your item and avoid harsh chemicals, prolonged soaking, impact and unnecessary handling. Product-specific size, capping and wearing details appear on the relevant listing.

Question 8

Which payment method is available online?

Accepted Answer

Online checkout uses secure prepaid Razorpay payments in INR. The final payable amount is shown during checkout before payment.

Question 9

Where can I view my orders?

Accepted Answer

Sign in to your Mauhurtika account and open My Orders to view orders associated with that account.

Question 10

How can I track my order?

Accepted Answer

After dispatch, use the AWB or tracking number from your shipping confirmation on the Track Your Order page, which opens Mauhurtika's Shiprocket tracking service.

Question 11

What are the shipping timelines?

Accepted Answer

Orders are generally processed within 2–4 business days after payment confirmation. Standard delivery is generally 3–7 business days after dispatch in India and 7–15 business days internationally. Preparation, remote locations, customs and courier conditions may add time.

Question 12

What is the return and refund policy?

Accepted Answer

Eligible damage or incorrect-product claims must be reported within 7 calendar days of delivery and require a continuous, unedited unboxing video. Product condition and exclusions apply; approved refunds follow the published policy.

Question 13

How can I contact Mauhurtika for product guidance?

Accepted Answer

Use the free consultation page, WhatsApp +91 90092 31652, email mauhurtika@gmail.com, or the Contact page. Guidance is educational and based on traditional practice.

Question 14

What can I find in the Spiritual Store?

Accepted Answer

The Spiritual Store is the separate catalogue area for Gemstones, Shaligram, Crystals, Vastu Products, Puja & Spiritual Products and Other Spiritual Products. Availability depends on published products in each collection.

Question 15

Who operates Mauhurtika Rudraksha?

Accepted Answer

Mauhurtika Rudraksha is operated by Medhaavi Digital LLP from Indore, Madhya Pradesh, India. Current contact and company details are available on the Contact and Terms pages.

Frequently Asked Questions

Most Asked

Rudraksha Authenticity & Certification

Choosing Your Rudraksha

Mukhi Rudraksha

Origin & Sourcing

Pran-Pratishtha & Energisation

Wearing & Care

Orders & Payments

Shipping & Order Tracking

Returns & Refunds

Consultation & Support

Spiritual Store

Company & Contact

Still have a question?