This Shipping Policy governs the shipping and delivery of orders placed on www.mauhurtikarudraksha.com, operated by Medhaavi Digital LLP (LLPIN: AAS-0388, GSTIN: 23ABNFM6135E1ZD), having its registered office at 38, Pumarth Meadows, Manglaya Sadak, Indore 453771, M.P., India. By placing an order with us you agree to the terms outlined below.
Order Processing Time
All orders are processed within 2–4 business days (Monday–Saturday, excluding public holidays) after payment confirmation. Certain items — such as customised jewellery, silver-capped pendants, or beads requiring Pran-Pratishtha energisation — may require an additional 3–7 business days for preparation before dispatch. You will be notified by email or WhatsApp once your order has been dispatched, along with tracking details.
Domestic Shipping (India)
- Free standard shipping on all prepaid orders across India.
- Standard delivery timelines: 3–7 business days from the date of dispatch, depending on your location.
- Remote pin codes and North-East India may take an additional 2–4 business days.
- All domestic orders are shipped via reputed insured courier partners (Blue Dart, Delhivery, DTDC, India Post Speed Post) with end-to-end tracking.
International Shipping
- We ship worldwide via DHL Express, FedEx and India Post International.
- International shipping charges are calculated at checkout based on destination country, package weight and dimensions.
- Standard international delivery timelines: 7–15 business days from the date of dispatch.
- All international shipments are insured and tracked door-to-door.
Customs, Duties & Taxes
International orders may be subject to customs duties, VAT/GST or other import taxes levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the order value or shipping charges paid on our Website. We recommend contacting your local customs office for exact rates. If a shipment is refused by the customer or returned due to unpaid duties, the customer will be responsible for all return shipping costs, duties and applicable charges; any refund issued will be net of these costs.
Order Tracking
Once your order is dispatched, you will receive an email and WhatsApp message with the courier name, tracking number and a tracking link. You can also track your order by contacting our support team at mauhurtika@gmail.com or +91-9009231652.
Address Accuracy
Please ensure that the shipping address, contact number and pin code entered at checkout are complete and accurate. We are not responsible for orders delayed or lost due to incorrect address details provided at the time of purchase. Address changes cannot be guaranteed once an order has been shipped.
Delivery Attempts & Undelivered Packages
Courier partners typically make up to 3 delivery attempts. Should the package be returned to us undelivered — due to incorrect address, unavailability of the recipient, or refusal of delivery — the customer will be responsible for re-shipping charges. Refunds, if applicable, will be issued net of shipping and handling costs.
Damage in Transit
Every order is carefully inspected and securely packaged before dispatch. In the rare event that your package arrives damaged or tampered with, please do not accept the delivery and contact us immediately at mauhurtika@gmail.com within 48 hours with unboxing videographic proof. Claims made without videographic proof cannot be processed.
Shipping Delays
While we make every effort to dispatch and deliver on time, occasional delays may occur due to reasons beyond our control such as courier delays, weather disruptions, strikes, customs holds or force-majeure events. Mauhurtika Rudraksha shall not be held liable for such delays; however, our team will actively coordinate with the courier partner to resolve the issue at the earliest.
Contact Us
For any shipping-related queries, please write to us at mauhurtika@gmail.com or call/WhatsApp +91-9009231652 (Mon–Sat, 10 AM – 8 PM IST).