At Mauhurtika Rudraksha, we take pride in offering natural, handcrafted Rudraksha, gemstones, and spiritual jewellery. Since every natural product is unique, slight variations in colour, shape, size, texture, and natural inclusions may occur.
Please read this policy carefully before placing your order.
1. Return & Replacement Policy
We accept return or replacement requests only in limited circumstances and subject to verification by our team.
A return or replacement may be considered only when:
- The product is received physically damaged during transit; or
- The customer receives a product different from the product ordered.
All claims are subject to verification and must satisfy the conditions mentioned in this policy.
2. Mandatory Unboxing Video
For any claim relating to damage, missing items, or incorrect products, the customer must provide a continuous, unedited unboxing video.
The video must clearly show:
- The sealed package before opening
- The shipping label
- The complete package
- The opening of the package
- The product received
The unboxing video is required to verify the condition of the package and product at the time of delivery.
Claims submitted without valid unboxing evidence may not be considered for return, replacement, or refund.
3. Damaged or Incorrect Product
If a product is verified by our team to have been damaged during transit or incorrectly delivered, Mauhurtika Rudraksha will, at its discretion, provide:
- Replacement of the same product; or
- Another suitable resolution, where replacement is not reasonably possible.
Replacement is the primary resolution for verified damaged or incorrect products.
A refund will only be considered where replacement is not possible or where otherwise approved by Mauhurtika Rudraksha.
4. Return Request Timeline
Any eligible claim must be reported within 7 calendar days from the date of delivery.
After this period, the order will be considered successfully delivered and no return, replacement, exchange, or refund request will ordinarily be accepted.
The product must be returned:
- In its original condition
- Unused and unworn
- Without any alteration or tampering
- With original certification, tags, and packaging
Any modification, alteration, damage, tampering, or removal/replacement of certificates or tags may result in rejection of the claim.
5. Authenticity Assurance
Mauhurtika Rudraksha takes the authenticity of its products seriously.
If a product is specifically suspected to be synthetic or artificial, the customer may have it independently examined by a Government-recognized, ISO-certified, or internationally reputed gemological institute.
Any authenticity claim must be supported by a valid written gemological report identifying the specific product and establishing that the product is synthetic or artificial.
Upon verification of such a claim by Mauhurtika Rudraksha, the customer may be eligible for a refund of the product value, subject to the terms of this policy.
Reports from individual jewellers, local shops, informal testing centres, online opinions, photographs, videos, or non-recognized laboratories will not by themselves establish an authenticity claim.
6. Return Shipping Charges
Mauhurtika Rudraksha does not provide automatic reverse pickup for customer-initiated returns.
Unless otherwise approved by the Company:
- Return shipping charges are borne by the customer.
- Original shipping charges are non-refundable.
- Customs duties, VAT, import duties, and other government charges are non-refundable.
- Return-related charges cannot be claimed as credit unless expressly approved by the Company.
For a verified authenticity claim accepted under Section 5, eligible return courier charges may be reimbursed subject to verification and approval.
7. Products Not Eligible for Return or Exchange
The following products are not eligible for return, exchange, or refund, except where a verified transit-damage or incorrect-delivery claim is accepted:
- Customized jewellery
- Personalized jewellery
- Specific-size rings
- Custom-fit bracelets
- Bead bracelets
- Crystal trees
- Rakhis
- Loose beads
- Gift cards
- Products purchased during Sale or Clearance
- Discounted or promotional products
Due to the nature of these products and the risk of product substitution, returns may not be accepted once the product has been delivered correctly.
8. Natural Variations
Natural Rudraksha, gemstones, beads, and handcrafted products may naturally vary in:
- Colour
- Shape
- Size
- Texture
- Surface appearance
- Natural inclusions
- Patterns and markings
Such natural variations are not considered manufacturing defects and are not grounds for return, replacement, exchange, or refund.
Similarly, minor differences caused by photography, lighting, screen settings, or manufacturing tolerances will not be considered defects.
9. Change of Mind
Returns or refunds are not provided simply because:
- The customer does not like the product after delivery.
- The customer changes their mind.
- The product looks slightly different from the customer's expectation.
- The customer ordered the wrong size or specification.
- The customer no longer wishes to keep the product.
Please carefully review the product description, specifications, size, and images before placing your order.
10. Sale & Discounted Products
Products purchased under Sale, Clearance, Discount, Promotional Offer, or Special Pricing are considered final sale.
Such products are not eligible for return, exchange, or refund except where required under applicable law or where a verified incorrect-product or transit-damage claim is accepted.
11. Refund Processing
Refunds are not automatic upon submission of a return request.
Where a refund is approved, it will be processed only after:
- The returned product is received by Mauhurtika Rudraksha.
- The product is inspected by our team.
- The returned product is found to comply with this policy.
- The refund request is formally approved.
Approved prepaid refunds will generally be credited to the original payment method within 5–7 working days after approval.
Refunds will generally be processed within 10–12 working days after approval and verification.
Banking, payment gateway, and public-holiday delays may affect the actual time taken for the amount to reflect in the customer's account.
12. Refund to Original Payment Source
For security, compliance, and fraud-prevention purposes, refunds will ordinarily be issued only to the original payment source/account used for the transaction.
Mauhurtika Rudraksha does not ordinarily process refunds to unrelated third-party accounts.
The Company may request appropriate identity and bank/payment details before processing any approved refund.
13. Cancellation Policy
Once an order has been placed and confirmed, it enters our processing and fulfilment system.
Therefore, order cancellations are not ordinarily permitted after confirmation.
If an order has already been processed, packed, or dispatched, cancellation cannot be requested.
14. Late or Missing Refunds
If an approved refund has not appeared in your account within the applicable processing period:
- First check your bank/card/payment account.
- Contact your payment provider or bank.
- Allow additional processing time where applicable.
- If the amount is still not received, contact our support team with your order details and refund reference, if available.
15. International Orders
For international orders, delivery, customs clearance, import duties, VAT, and other charges are subject to the laws and regulations of the destination country.
Mauhurtika Rudraksha is not responsible for customs duties, VAT, import taxes, or other charges imposed by the destination country.
If an international shipment is refused, abandoned, or returned after dispatch due to customer-related reasons, the customer may be responsible for applicable return freight, customs duties, taxes, and other charges.
Where a refund is approved for an international order, it will generally be processed to the original payment method within 40–45 days, subject to receipt and verification of the returned shipment and applicable deductions.
16. Gifts
For gift orders, any approved refund will ordinarily be issued to the original payment source used to place the order.
Gift recipients are not automatically entitled to receive a cash refund in their own account.
17. Final Review & Approval
Every return, replacement, exchange, and refund request is reviewed individually based on the order details, product condition, supporting evidence, and the terms of this policy.
Submission of a claim does not automatically guarantee approval.
Mauhurtika Rudraksha reserves the right to reject claims that do not satisfy the eligibility requirements, contain insufficient evidence, are submitted after the prescribed timeline, or involve products that have been altered, damaged, used, or tampered with after delivery.
18. Contact Us
For return, replacement, authenticity, or refund-related queries, please contact us:
Mauhurtika Rudraksha
Plot 38B, Pumarth Meadows
Indore, Madhya Pradesh – 453771, India
Email: mauhurtika@gmail.com
Please mention your Order ID and provide relevant photographs/videos when submitting a claim.