Return & Replacement Policy
At Mauhurtika Rudraksha, we take pride in offering handcrafted, natural Rudraksha and jewellery, making each piece truly unique. However, due to the nature of the products, we implore you to kindly refer to the policy below before requesting a return, exchange and/or refund.
Return & Exchange Policy
While we want to ensure you are satisfied with your purchase, we cannot guarantee that each request for return, refund and/or exchange will be accepted by us. We reserve the right to refuse and/or deny any such request if it is not aligned with the below-mentioned conditions.
Eligibility
Returns or exchanges are only accepted if your order is damaged during transit or if you received an incorrect product.
Note — The Customer acknowledges and agrees that, due to the nature of the products, the Company requires videographic proof to process any return or exchange request. This videographic evidence is mandatory for the Company to internally evaluate the condition of the product and make an informed decision. Failure to provide such proof will render the Company unable to process the request.
Damaged or Defective Products
If the product is damaged or defective upon delivery, you are eligible for an exchange / replacement, which will be delivered within 5–7 business days.
Timeframe
Requests for a refund or exchange must be made within seven (07) days of receiving your product. The item must be returned in its original condition with its original certification and packaging intact. Any tampering with the product and/or its certifications will be cause enough for us to deny your return request.
Exclusions
Returns and exchanges will not be accepted after the 7-day period.
We at Mauhurtika Rudraksha take utmost pride in serving the best products; however, should you have any doubts regarding the quality of the product, we implore you to kindly get the product verified for authenticity at a Government gemological institute (ISO-certified or internationally reputed). If any bead is proven to be synthetic or artificial by such an institute, you are entitled to a 100% refund, return or exchange, as you deem fit.
Note — Please note that courier charges, VAT and duties are non-refundable on any product you wish to return and/or exchange. The Company will not arrange for any pick up in case of return/exchange. All charges — including shipping charges — for such return/exchange shall be borne by you and cannot be claimed, adjusted or issued as a credit note from our end.
Categories Not Eligible for Return (Unless Damaged)
Please note that returns are not possible for the following categories unless the product is damaged:
- Customised jewellery
- Beads bracelets
- Crystal trees
- Rakhi
- Products received exactly as ordered
- Gift cards
Please note that due to the intrinsic nature of the products we sell on the Website and the likelihood of these products being exchanged with fake or low-quality counter products, we cannot accept any return requests for such products. Personalised rings, jewellery, bracelets or any wearable made with a specific fitting size for a person cannot be returned.
Refund Process
If your return request is approved, your refund will be processed and credited to your credit card or original/source method of payment within 10–12 working days, subject to unforeseeable delays from bank processes and/or public holidays. Once your return is received and duly inspected by our team, we will send you an email to acknowledge receipt and notify you of the approval or rejection of your refund.
Note — We kindly request you to acknowledge our inability to process refunds to any account other than the original source of payment. This policy is in place to comply with applicable legal requirements and to avoid potential legal or penal consequences.
For orders placed using Cash on Delivery (COD), the Company reserves the right to request additional details including but not limited to PAN Card for orders above Rupees Two Lakh to process any refund. In compliance with applicable laws, the Company is only authorised to issue refunds to the original recipient of the order.
For prepaid orders made via Credit Card, Debit Card or Net Banking, the refunded amount will be credited back to the original account within 5–7 working days.
Exclusions for Returns or Exchanges
- Change of Mind — the Customer simply dislikes the product or no longer wishes to retain it.
- Minor Flaws or Packaging Issues — minor imperfections or packaging issues that do not affect functionality or quality.
- Slight Colour or Size Variations — small differences due to lighting, screen resolution or manufacturing tolerances.
Cancellation Policy
The Company strives to provide the best experience for its customers. However, once an order is placed, cancellations are not permitted under any circumstances.
Late or Missing Refunds
If you have not yet received your refund, please first verify your bank account for the transaction. If the refund is not reflected, contact your credit card company, as it may take additional time to be officially posted. After that, contact your bank to inquire about the status of the credit. If you still have not received your refund, please contact us directly at mauhurtika@gmail.com for further assistance.
Sale Items
All items marked as "Sale" or purchased at a discounted price are final sale. These items are not eligible for return, exchange or refund under any circumstances.
Exchanges
We will only replace items if they are defective or damaged upon receipt. If you wish to exchange a defective or damaged item for the same item, you must contact us via email at mauhurtika@gmail.com within 7 days from the date of receipt. Approved exchanges must be returned to: Plot 38B, Pumarth Meadows, Indore 453771, M.P., India.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. If the item wasn't marked as a gift, we will send a refund to the gift giver only, as we only refund to the source account of payment.
International Orders (Outside India)
In the event of an issue with the delivery of an international order, we will process a refund to the original payment method within 40 to 45 days. This policy applies exclusively to international orders. Please note we are not responsible for any customs charges, duties, VAT etc. that your country may levy. For international orders, if a shipment is refused or cancelled after dispatch, the customer will be responsible for all customs duties, VAT and other charges imposed by their country for the return of items to us.
For any further queries, please contact us at mauhurtika@gmail.com. We're here to assist you.